What's Your Relationship Net Promoter Score?

Lisa Simon, Chief Marketing & Business Development Officer at Lewis Roca Rothgerber Christie

What's Your Relationship Net Promoter Score?

The competitive benchmark, "Net Promoter Score" (NPS), is often overlooked or undervalued in law firms and companies across the country. Yet it adds an important level of information many lawyers are likely to miss. It allows a law firm to learn what respondents think about an entire client experience, not just their relationship with one particular lawyer or one matter.

Lisa Simon, CMBDO of Lewis Roca Rothgerber Christie will talk about the concept of NPS in business and how it leads to growing and protecting client loyalty and revenue. She will translate how NPS can be considered for personal and professional relationships.

Lisa will talk about "detractors," "passives" and "promoters" and how this data can be translated into both personal and professional relationships and the drivers that can improve your personal and professional NPS.

Sponsored by Pitchly

• General Admission - $60

• CLUB members - $30 and if you bring a guest, your guest is FREE (make it a "Galentine" outing!)

• CLUB members who work with an INVESTMENT BANK, ACCOUNTING FIRM, ADVISORY FIRM, or LAW FIRM/DEPT and are interested in a demo of the Pitchly solution may email Susan Freeman at susan@freemanmeansbusiness.com and attend any/all of this series as her guest, FREE of charge

• Sheppard Mullin Attorneys & Clients - FREE

Part of the Bubbles, Bites & Bits of Wisdom Series

https://freemanmeansbusiness.com/bubbles-bites-bits-of-wisdom/

These one-of-a-kind sophisticated events elevate professionals while giving practical instruction on meeting like-minded professionals. The men and women who attend these events leave with real-world tools that shape their professional and personal lives.

Register at: https://secure.squarespace.com/checkout/donate?donatePageId=5c38eb331ae6cfb42d91614e