Silvia Quintanilla

What does a day in your life look like?

A typical day for me revolves around helping people gain new insights into our products and services. There’s nothing more rewarding than witnessing that ‘aha’ moment—it’s what drives me. At my core, I’m a teacher, passionate about guiding others toward their full potential through training, coaching, and knowledge sharing.

Beyond that, I thrive on making processes more efficient and effective. My philosophy is simple: Efficiency + Effectiveness = Impact. I’m always looking for ways to improve, iterate, and drive meaningful change.

I also believe in the power of recognition, big or small, every win matters. I make it a point to celebrate successes and keep a running tally, ensuring that everyone feels valued and appreciated.

What's the best advice you've ever been given?

"Something my dad taught me. It's in Spanish: "no hay mal que por bien no venga" - It's a bit of an inverted way to say that nothing bad happens, that doesn't eventually turn into good. I love this!

What is your leadership superpower?

EQ/EI (emotional intelligence) and equanimity.

What is your vision for your career in the next 5 years?

I want to continue making a meaningful impact, no matter where that journey takes me. I strive for growth that is both healthy and balanced, seeking opportunities that keep me engaged, fulfilled, and connected to a greater purpose.

What are your top reads and recommendations for growth?

I just finished reading Selling with Noble Purpose by Lisa Earle McLeod, and it was truly transformative. The book reframes sales, and other departments, by shifting the focus to a powerful question: 'How will this customer be different as a result of doing business with us?' At its core, it’s all about customer impact from start to finish.

Do you have any hobbies or passion projects outside of work?

My family! Going out to dinner to a new restaurant is always a treat. Travel (near and far). I love spending time in nature, it's revives my soul. I've recently gotten back into meditating. Listening to audio books to continue my personal and professional growth.